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Real Problems. Measurable Results.

Every engagement structured around the Human-Centred AI Readiness Framework

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Most AI projects don't fail because of bad technology. They fail because organisations try to implement 'AI' before they're ready — skipping the strategy, team alignment, governance and operational change to enable it to work. I apply a holistic approach to address these common failure points.

The Human-Centred AI Readiness Framework works across 4 interconnected pillars:

Pillar 1

AI-Ready Strategy

  • Define the right use cases before building anything
  • Align to organisation and customer outcomes, not AI hype
  • Develop success in measurable terms and highest value to build first

Pillar 2

AI-Ready Teams

  • Define current state across teams and data silos
  • Align and upskill cross-functional teams in data and AI literacy
  • Develop culture of shared accountability and reciprocal value

Pillar 3

AI-Ready Product

  • Define standout AI features for product roadmap
  • Align product, data and AI teams to build-test-learn safely
  • Develop safety-by-design, data foundations within the build from day one

Pillar 4

AI-Ready Process

  • Define data maturity and ensure data is clean, compliant and feasible for AI to drive impact
  • Align systems with responsible operating framework (feedback loops, governance, risk registers, impact metrics)
  • Develop workflows with human-in-the-loop oversight and accountability over AI agents
  • Human OversightTrust & SafetyFeedback LoopsAccountabilitySafer AI WorkflowAgentic Economy

​Every case study below shows these pillars in action.

All
SaaS & Scaleups
Regulated Industry
Impact & Education
All
All Case Studies — Tarika Marshall

AI for growth & efficiency · SaaS

How a 700k-User SaaS Platform Got AI-Ready — and Stayed That Way

Wazoku · 15-month Fractional CDO engagement

"As our Fractional CDO, Tarika led on data strategy, governance, process optimisation and open innovation community engagement. Can't recommend Tarika highly enough."

Simon Hill — CEO, Wazoku

Scaling open innovation platform needed AI/data readiness without adding full-time headcount. Leadership sought senior expertise to define and deliver impact.

Human-Centred AI Readiness Framework across strategy, teams, product and process. JTBD workshops, Power BI governance, MDM/RDM ownership structures.

Repeatable AI governance model embedded across 700k+ global innovator platform, improved internal alignment and delivery pace. Embedded repeatable frameworks.

AI readinessData governanceSaaS platformsFractional CDOOpen innovation
Data dashboard with team

700K+

Global innovators on platform · repeatable AI governance model embedded

15mo

Fractional CDO engagement

Delivery pace & alignment

AI strategy · Regulated · Aerospace

Unlocking £Millions in Decarbonisation Opportunity Across a Global Aerospace Value Chain

FTSE Aerospace client · 12-month delivery programme

"Great to have this level of critical thinking and planning evident as we take forward our ambitious plans for H2."

Client Sponsor — Innovation Lab, Aerospace

Siloed departments lacked a unifying AI strategy to commercialise new low carbon services, reduce operational risk and engage stakeholders across divisions.

Data Collaboration Programme to surface high value decarbonisation use cases, predictive analytics tools for emissions insights & decision making, agile & data literacy coaching, regulatory oversight framework.

££M New revenue opportunities via sustainable service models · unified cross-functional teams around measurable roadmap & reciprocal data value · scalable platform strategy to power future AI-led innovation.

DecarbonisationAI strategyAerospacePredictive analyticsData collaboration
Cross-functional strategy team

££M

New revenue opportunities via sustainable service models

12mo

Delivery programme

Multi

Divisions unified

Impact & education · Wellbeing tech · Responsible AI

Privacy-First Wellbeing App: 80% of Adolescent Users Improved Sleep in 3 Months

Goozby at Zinc VC · Wellcome Trust funded, Imperial Public Health · 12-week Build-Test-Learn

"This kind of intervention is exactly what we need to assess and improve adolescent health outcomes."

Professor Toledano — Imperial College

Needed an ethical, privacy-compliant tool to support adolescent wellbeing research. Existing tools couldn't ethically engage young users or gather privacy-compliant data.

Safety by Design product & data strategy, GDPR-K compliance, ethically compliant gamification & NLP nudges, encrypted on-device data storage, behavioural science integration.

80% of users improved sleep outcomes in 3 month pilot · Award winning Privacy-first app MEFFY: Safety in the Digital Age · Enabled Imperial to move forward with validated approach to ongoing clinical research & public health innovation.

Privacy-firstWellbeing techResponsible AISafety by DesignPublic health
Goozby screen 1
Goozby screen 2
Goozby screen 3
Goozby · Zinc VC
Wellcome Trust · Imperial Public Health

80%

Users improved sleep outcomes in 3-month pilot

MEFFY

Award: Safety in the Digital Age

Clinical

Validated for Imperial research

SaaS & Scaleups
Wazoku — Case Study

AI for growth & efficiency · SaaS

How a 700k-User SaaS Platform Got AI-Ready — and Stayed That Way

Wazoku · 15-month Fractional CDO engagement

Scaling open innovation platform needed AI and data readiness without adding full-time headcount. Leadership sought senior expertise to define and deliver impact across strategy, teams and product.

Human-Centred AI Readiness Framework across strategy, teams, product and process. JTBD workshops, Power BI governance, MDM/RDM ownership structures, and repeatable delivery frameworks embedded into the business.

Repeatable AI governance model embedded across the platform. Improved internal alignment and delivery pace. Frameworks designed to scale independently of any single individual.

"As our Fractional CDO, Tarika led on data strategy, governance, process optimisation and open innovation community engagement. Can't recommend Tarika highly enough."

Simon Hill — CEO, Wazoku

AI readinessData governanceSaaS platformsFractional CDOOpen innovation
Data dashboard with team

700K+

Global innovators on platform · repeatable AI governance model embedded · improved internal alignment and delivery pace

15mo

Fractional CDO engagement

Delivery pace & team alignment

Regulated Industry
Aerospace — Case Study

AI strategy · Regulated · Aerospace

Unlocking £Millions in Decarbonisation Opportunity Across a Global Aerospace Value Chain

FTSE Aerospace client · 12-month delivery programme

Siloed departments lacked a unifying AI strategy to commercialise new low-carbon services, reduce operational risk and engage stakeholders across divisions. The ambition was significant; the internal alignment was not.

Data Collaboration Programme to surface high-value decarbonisation use cases. Predictive analytics tools for emissions insights and decision-making. Agile and data literacy coaching. Regulatory oversight framework to keep the programme defensible as policy evolved.

££M in new revenue opportunities identified via sustainable service models. Unified cross-functional teams around a measurable roadmap and reciprocal data value model. Scalable platform strategy to power future AI-led innovation across the value chain.

"Great to have this level of critical thinking and planning evident as we take forward our ambitious plans for H2."

Client Sponsor — Innovation Lab, Aerospace

DecarbonisationAI strategyAerospacePredictive analyticsData collaboration
Cross-functional strategy team

££M

New revenue opportunities via sustainable service models

12mo

Delivery programme

Multi

Divisions unified around roadmap

Impact & Education
Goozby — Case Study

Impact & education · Wellbeing tech · Responsible AI

Privacy-First Wellbeing App: 80% of Adolescent Users Improved Sleep in 3 Months

Goozby · Zinc VC · Wellcome Trust funded · Imperial Public Health · 12-week build-test-learn

Researchers needed an ethical, privacy-compliant tool to support adolescent wellbeing research. Existing tools could not ethically engage young users or gather privacy-compliant behavioural data — creating a critical gap between research ambition and real-world delivery.

Safety by Design product and data strategy from the ground up. GDPR-K compliance, ethically designed gamification and NLP nudges, encrypted on-device data storage, and behavioural science integration — governance embedded from day one, not bolted on at the end.

80% of users improved sleep outcomes in the 3-month pilot. MEFFY Award: Safety in the Digital Age. Enabled Imperial College to move forward with a validated approach to ongoing clinical research and public health innovation.

"This kind of intervention is exactly what we need to assess and improve adolescent health outcomes."

Professor Toledano — Imperial College

Privacy-firstWellbeing techResponsible AISafety by DesignPublic health
Goozby screen 1
Goozby screen 2
Goozby screen 3
Goozby · Zinc VC
Wellcome Trust · Imperial Public Health

80%

Users improved sleep outcomes in 3-month pilot

MEFFY

Award: Safety in the Digital Age

Clinical

Validated for ongoing Imperial research


​A Consistent Thread across every engagement

Whether an energy platform, an app store, a retail marketplace or a school classroom, the principle is the same: technology needs to be safe for the people using it.

More Work — Case Studies
Retail personalisation

AI for growth · Retail · Social commerce

Connecting 2M+ Products to Shoppers — Responsibly

Designed a personalised AI recommendation engine building trust between buyers and sellers while driving loyalty and growth.

2M+

Products connected · 'Future50 Most Disruptive Business' Award

App safety certification

AI for safer ecosystems · Telecoms · Regulated

Certifying App Safety Across 85+ Global Operators

Designed and scaled a SaaS safety certification framework for app stores - setting the consumer protection standard before regulation required it.

£100M+

Revenue impact · adopted in 60+ countries

AI literacy workshop

AI for societal impact · Education

Building AI & Data Literacy for the Next Generation

Co-designed responsible AI and data literacy programmes with young people, families and schools — built around real interests, not a generic curriculum.

2,000+

Young people co-designed · MEFFY 'Safety in Digital Age' Award

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